Last updated: May 10, 2026
This Privacy Policy describes how HealthBilling.ai ("we," "us," or "our") collects, uses, and shares information about you when you use our website and services. Please read this policy carefully.
When you use our services, you may provide us with the following types of personal information:
When you visit our website, we may automatically collect certain information about your device and your visit:
We use the information we collect for the following purposes:
Deliver our medical bill audit services and communicate with you about your account
Process payments for our services through secure payment processors
Use AI technology to analyze your medical bills for errors and billing discrepancies
Respond to your inquiries and provide customer support services
Analyze usage patterns to improve our website and services
Comply with legal obligations and protect our rights
We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website.
These cookies are necessary for the website to function properly. They enable core functionality such as security, account authentication, and session management.
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics to analyze site usage.
These cookies may be used to track visitors across websites for advertising purposes. We do not currently use marketing cookies.
Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect your experience on our website. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We may share your information with the following third-party service providers:
Payment processing
We use Stripe to securely process credit card payments. Stripe handles payment information directly and we do not store your full credit card number.
Website analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as page visits, time on site, and referral sources.
Cloud hosting and storage
We use AWS to host our website and securely store your data. AWS provides enterprise-grade security and encryption.
We take the security of your information seriously and have implemented appropriate technical and organizational measures to protect your personal information:
All data transmitted to our servers is protected with industry-standard SSL/TLS encryption
All personal and health information is encrypted at rest using AES-256 encryption
Strict access controls limit who can view your information to authorized personnel only
We conduct regular security assessments and penetration testing to identify vulnerabilities
Important: While we take extensive security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards to protect your information.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Depending on your location, you may have certain rights regarding your personal information:
You have the right to request access to the personal information we hold about you and receive a copy of it.
You have the right to request that we correct any inaccurate or incomplete personal information.
You have the right to request that we delete your personal information, subject to certain exceptions.
You may have the right to receive your personal information in a structured, commonly used format.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell your personal information.
Note: We do not discriminate against users who exercise their privacy rights.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Phone
1-800-555-BILL
123 Healthcare Drive, Suite 400
Austin, TX 78701
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this Privacy Policy periodically.
Effective Date: May 10, 2026